Bertel O. Steen streamlined inspection, reporting and handling of vehicle damages

Bertel O. Steen handles more than 40,000 vehicles per year and needed a better way to report and manage transport damages. Their existing process was time- and resource-demanding, requiring cameras, emails, and manual data input into different systems. Relying on pen and paper, with handwritten notes and separate photos, made it difficult to maintain control, slowed down claims processing, and left too much room for error.

To replace the manual workflows, Bertel O. Steen used Appfarm to develop an all-in-one app for inspecting, reporting, and handling vehicle damages in a matter of weeks. The goal was to create a system that would streamline damage reporting across both teams, while integrating smoothly with their existing ERP system. The solution was delivered in just four weeks by a team of two developers.

The application supports users across the value chain, and is developed to meet their exact needs. Some key features include:

• Users scan barcodes to fetch vehicle data directly from the ERP system
• Photos of damages can be annotated to clearly indicate affected areas
• All documentation is stored centrally for follow-up and case handling
• The logistics team uses a desktop portal to manage inspections, reports, and claims
• Automatic billing is triggered based on inspection data and pre-set rules
• Subcontractors can access a dedicated portal to ensure aligned reporting

Bertel O Steen has saved significant amounts of time and improved control of their value chain. Some key results include:

• Digital handling of more than 40,000 vehicles annually
• Faster and more consistent inspections
• Clearer documentation and better control of claims
• Improved collaboration across internal departments and external transporters
• Greater efficiency and reduced manual work for the logistics team
• Overall, improved control, quality, and efficiency in their value chain.