Bertel O. Steen streamlined inspection, reporting and handling of vehicle damages

As a leading player in the mobility industry, Bertel O Steen needed to automate their processes for damage inspection in their supply chain. With the help of Appfarm, they moved from manual pictures, emails, and Excel sheets to an all-in-one app for inspection, reporting, and handling of damages in their supply chain.

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Client

Bertel O. Steen

No-Code Solution

Custom solution that includes barcode scanning to look up vehicles from ERP, drawing on real photos to indicate damaged areas, automatic billing for claims and ERP system integration

Use Case

Bertel O. Steen was managing their damage reporting manually, with pen and paper, emails and photos. They needed a digital solution to streamline this process to improve reporting on vehicle damages.

Key Results

Significantly reduced the time spent handling vehicles
Improved documentation and reporting
Reduced costs associated with vehicle damages

Developed by

Appfarm & Bertel O. Steen

Industry

Automotive

Challenges faced by client

Bertel O. Steen handles more than 40,000 vehicles per year and needed a better way to report and manage transport damages. Their existing process was time- and resource-demanding, requiring cameras, emails, and manual data input into different systems. Relying on pen and paper, with handwritten notes and separate photos, made it difficult to maintain control, slowed down claims processing, and left too much room for error.

No-code solution process

To replace the manual workflows, Bertel O. Steen used Appfarm to develop an all-in-one app for inspecting, reporting, and handling vehicle damages in a matter of weeks. The goal was to create a system that would streamline damage reporting across both teams, while integrating smoothly with their existing ERP system. The solution was delivered in just four weeks by a team of two developers.

Key Results

The application supports users across the value chain, and is developed to meet their exact needs. Some key features include:

Users scan barcodes to fetch vehicle data directly from the ERP system
Photos of damages can be annotated to clearly indicate affected areas
All documentation is stored centrally for follow-up and case handling
The logistics team uses a desktop portal to manage inspections, reports, and claims
Automatic billing is triggered based on inspection data and pre-set rules
Subcontractors can access a dedicated portal to ensure aligned reporting

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Key results

Bertel O Steen has saved significant amounts of time and improved control of their value chain. Some key results include:

Digital handling of more than 40,000 vehicles annually
Faster and more consistent inspections
Clearer documentation and better control of claims
Improved collaboration across internal departments and external transporters
Greater efficiency and reduced manual work for the logistics team
Overall, improved control, quality, and efficiency in their value chain.

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